The judicial process is explained from filing a petition, to the process server receiving and attempting to execute the document, thru what happens after a Judgement is granted. Once of the module goals is to emphasize the positive or negative impact a process server’s work can have on a case as it progresses. We will explain the costs & consequences to the plaintiff, defendant or the process server resulting from any oversights or errors made during the case progression, as well on how to avoid pitfalls that could harm the Defendant or Plaintiff. This modules also designed to show the server the differing documents they may be called upon to deliver during their career. We will explain the purpose of the varying service documents used throughout the Justice, County, District & Federal systems; breakdown the time limits for service of those documents; and when they should be filed back with the court when required.

Preparation is key to creating a professional and positive experience for the process server before beginning the steps of making attempts to deliver legal documents. This class focuses on the appropriate equipment, tools, organization and research that will ensure the process server is prepared and well informed prior to stepping into the field.

We will be presenting practical information regarding safety for process servers. A discussion regarding tools and equipment to increase safety; how a server can perform a Risk Assessment; the buddy system; and an overview of Erin’s List as it relates to utilizing the database and participating in the program.

As a process server it is important to be as efficient and effective as possible. This class will focus on the elements involved in creating a successful initial attempt. Covering such topics as first impressions, attention to details and surroundings when on location. What are important things to note? How making assumptions can cost you time and prevent you from successfully delivering the document.

As process servers we encounter all personality types. Verbal and non-verbal communication skills are essential. This seminar covers topics on personality types; how to pose questions to obtain a positive response; how to engage in a conversation without sounding demanding or threatening; and how to read body language to help the server gain the information needed for successful completion of delivery or proving diligence.

What to do when a person begins to escalate. We are a stranger walking up to someone's door and we're not normally bringing good news. This course focuses on techniques used to de-escalate a situation when someone becomes agitated or threatening. During this session we will discuss and demonstrate how to avoid conflicts, physical confrontation, injury or arrest. This course will also field questions from the audience regarding trends or problems they are experiencing.

This seminar is designed to help create good habits in what is needed to prove the diligence you performed will be valid should it ever be challenged in court, whether the serve is successful or not. In this course we will cover what diligence looks like and its importance; what the law requires to prove up service; customer expectations regarding diligence; and how to document the diligence you performed.